Professional drivers of luxury vehicles have a big responsibility. A driver’s client is everything to their business, so it’s important to give them the best experience possible in your vehicle. Coachwest has a few rules that every chauffeur should follow to ensure a tip-top experience for the customer.
Customer First
When it comes to driving, customer experience always comes first. As a driver, you should wait hand and foot on your clients to ensure a positive experience. The reason customers continue to choose a professional driver is because of positive customer service experience. When you first meet your client, greet them with a friendly “hello” and ask them if they need anything. A warm smile and a winning attitude can go a long way.
Ensure a Quality Experience
Not every driving experience is the same, and there may be certain situations where you cannot avoid traffic or specific situations. It’s crucial that you do everything you can to ensure a positive experience even if the road may be causing the trip some trouble. If you run into traffic, try to navigate around it with a GPS. If it seems like you’re going to drive through a bumpy road, warn your client so they can prepare for rough terrain. Taking these extra steps can help create a positive customer experience.
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Professionalism
Even when the job gets tough, it’s important to stay professional at all times — from your appearance to your attitude. Even though you’ll mainly be in the driver’s seat, it’s essential to look presentable and wear the appropriate attire, whether that be a uniform or a business suit. If circumstances aren’t going as planned, stay calm and inform your client of any changes that you have to make to their route.
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Create a Safe Driving Environment
Finally, the client’s safety is incredibly important, so it’s essential that you drive safely. Keep your eyes on the road at all times, and if you must make a call, be sure your vehicle is equipped correctly, so the experience is hands-free. Follow all traffic laws and signs so you can arrive safely at your client’s destination.
Create a Luxury Coach Experience With Coachwest
Nothing says luxury more than a limousine or coach vehicle from Coachwest. Help fulfil your client’s need with a luxury experience in a car or coach from us. With limousines, coaches, and SUVs, we can help you find the perfect fleet. Call us today at (310) 609-2900 for more information.
