Building luxury coaches is focused on people as much as it is focused on providing a service. We understand that here at CoachWest. In today’s blog, our customer service experts here at CoachWest focus on the part of your executive fleet that is the most people-oriented: the presence and performance of chauffeurs.
Presentation
A chauffeur is more than a driver in a car. A chauffeur is a personal aid for our customers as they travel between destinations. Arriving in presentable attire and maintaining a professional but personable attitude throughout the trip sets your business apart from other services.
This means pressing your uniform, getting enough sleep each night, and having a meal before each shift. These small details seem obvious, but they are the most important for daily interactions. Attending to the needs of an individual throughout the day is an experience tied to giving.
Making sure you as a chauffeur have met your personal needs first will help in your care for those you are providing a service to.
Knowledge
Chauffeurs must have an in-depth knowledge of the area they’re chauffeuring in. People that use a chauffeur service often use this extra because they are not familiar with the area and require additional assistance.
A chauffeur provides an experience, not just a service. Providing advice on dinner plans, local singles events, or family fun areas will be key to adding that personal touch to those you are assisting with their evening.
Commitment Is the Main Objective
The word that best describes a chauffeur is Commitment.
Keeping time, providing water in the back, or being the “vibe maintainer” is what sets a chauffeur apart from a driver and from other transportation companies. Executive chauffeurs also make lasting impressions on clients. Assisting with the client’s every need, answering each question with empathy, and prioritizing travel safety ensures a positive and memorable experience.
Related Post: How to Provide a Luxury Ride in an Executive Bus
Executive Fleet Tips by CoachWest
CoachWest builds, refurbishes, and upgrades the best luxury vehicles in the world. We’re also proud to offer tips on how you can help your executive fleet excel. Contact us online or call (310) 609-2900, and let’s talk about your next sprinter van, executive bus, or funeral car.
